Shipping policy

I. SCOPE OF POLICY

This policy applies to orders within the United States and aims to clarify our shipping rules and procedures. Placing an order signifies your agreement to all terms herein.

II. SHIPPING FEES

  • Fee Calculation: Shipping costs are automatically calculated and displayed at checkout for your review.

III. DELIVERY TIMELINE & ORDER PROCESSING

  1. Transit Time: Typically 3–5 business days (Monday–Friday).
  2. Order Cut-off: Orders placed before 5:00 PM Eastern Standard Time (New York) will be processed the same day.
  3. Handling Period: Orders are processed within 1–2 business days (Monday–Friday).

IV. SHIPPING METHODS

  • Carriers: We use UPS, USPS, or FedEx for order delivery.

V. ADDRESS CHANGES

  • Address modifications are unavailable once an order is in transit. To request a change, email support@pittclothing.shop within 24 hours of placing your order.

VI. ORDER CANCELLATION

  • Unshipped Orders: Cancel anytime before dispatch.
  • Shipped Orders: Refer to our refund policy for instructions.

VII. DAMAGED PARCELS

  • If a parcel arrives damaged, reject it from the courier and contact customer service immediately.
  • For delivered damaged parcels, reach out to support@pittclothing.shop for next steps.

VIII. MANUFACTURER DIRECT SHIPPING

For orders fulfilled via Manufacturer Direct Shipping, note the following:

  1. Shipping Method: Standard economy ground service, with carriers determined by the manufacturer.
  2. Processing Time: 1–2 business days (potential delays may occur due to manufacturer coordination).
  3. Transit Time: 1–5 business days, dependent on the manufacturer’s facility location and delivery address.
  4. Tracking Information: Sent via email once the order is dispatched.
  5. Status Updates: We will notify you promptly of any processing or shipping delays.
    Note: Manufacturer Direct Shipping involves third-party collaboration, and certain fulfillment steps may be beyond our direct control. Thank you for your understanding.

IX. INTERNATIONAL ORDERS

This policy primarily applies to U.S. orders. International orders may incur additional terms (e.g., customs duties, taxes, cross-border fees). Verify your country’s import regulations and assume responsibility for related costs before ordering.

X. ORDER TRACKING

  • A tracking link will be emailed to you upon dispatch for real-time shipment updates.
  • For tracking issues or status inquiries, contact support@pittclothing.shop.

XI. CONTACT INFORMATION

For shipping, order, or policy-related questions, reach out to our customer service team:

  • Email: support@pittclothing.shop
    We strive to respond promptly and ensure a positive shopping experience.

XII. POLICY UPDATES

We reserve the right to update this policy, with the latest version posted on this page. Order placement confirms your acceptance of the current terms.

Optimization Highlights

  1. Legal Clarity: Emphasizes "order placement = policy acceptance" to reinforce contractual validity.
  2. Operational Transparency: Breaks down manufacturer direct shipping into actionable steps, managing customer expectations.
  3. Risk Mitigation: Highlights international order responsibilities and damage claim procedures to reduce disputes.
  4. Readability: Uses bullet points, bold headings, and concise language to enhance accessibility for non-native English users.
  5. Compliance: Includes a policy update clause to maintain flexibility in adjusting shipping terms.