Return policy

I. SCOPE OF POLICY

By placing an order, you acknowledge and agree to all terms herein. This policy applies to U.S. orders and clarifies our refund and return rules and procedures.

II. 14-DAY RETURN POLICY

  1. Timeframe: You have 14 days from the date of receipt to request a return.
  2. Condition Requirements: Items must be unworn, unused, with tags attached and in original packaging.
  3. Exceptions: Manufacturer Direct items are final sale and not eligible for returns.

III. RETURN PROCEDURE

  1. Initiation Channels:
    • Email: support@pittclothing.shop
    • Phone: +1 805 234 7915
  2. Steps to Follow:
    • Upon approval, we will provide a return shipping label and instructions.
    • Items returned without prior request will not be accepted.

IV. DAMAGED OR INCORRECT PRODUCTS

  1. Inspection Requirement: Check your order immediately upon receipt. Contact us promptly if:
    • The item is defective, damaged, or has manufacturing flaws;
    • You received the wrong item (style, size mismatch).
  2. Resolution: We will assess the issue and provide a suitable solution.

V. EXCHANGE POLICY

  1. Eligibility: Exchanges are only allowed for damaged, incorrect, mis-sized, or defective items.
  2. How to Request: Contact us via email (support@pittclothing.shop) or phone (+1 805 234 7915).

VI. RETURN FEES

  • No restocking fees will be charged for returns.

VII. REFUND PROCESS

  1. Inspection & Notification: We will notify you of the refund approval status after receiving and inspecting the returned item.
  2. Funds Return: Approved refunds will be issued to your original payment method.
    Note: Processing times may vary depending on your bank or payment provider.

VIII. UNUSED DISCOUNTS

  • Discounts not applied at the time of purchase are non-refundable and cannot be adjusted retroactively.
  • We recommend verifying and applying discounts before completing your order to ensure the best value.

IX. CONTACT INFORMATION

For questions or assistance, reach out to our customer service team:

  • Email: support@pittclothing.shop
  • Phone: +1 805 234 7915
    We are committed to providing timely support for a positive experience.

Optimization Notes

  1. Legal Clarity: Emphasizes "order placement = policy acceptance" to strengthen contractual validity.
  2. Operational Transparency: Breaks down each process (return, exchange, refund) into clear, actionable steps.
  3. Risk Mitigation: Highlights exceptions (Manufacturer Direct items, unused discounts) to manage customer expectations.
  4. Readability: Uses bullet points, bold headings, and concise language for easy comprehension.
  5. Compliance: Maintains consistency with U.S. consumer protection norms while prioritizing customer service.